Customer Success Manager

Boston, Massachusetts, United States · Operations

Description

Workable is changing the way companies find and hire great people. With thousands of enterprise users and millions in venture funding, we have built the best SaaS recruiting software in the world. With offices in Boston, Greece and London, Workable doubled in size the past year and continues to grow at a rapid pace. To support this growth and make sure that we can scale from thousands to hundreds of thousands of users, we are expanding our teams. This is an opportunity to join a world class software company and a great team that passionately believes in what it does.

We are looking for a Customer Success Manager for our Boston office, located in the Financial District. You will drive customer engagement and adoption throughout the customer lifecycle, prioritizing activities and outreach based on account health and operational data. The Customer Success Manager's primary focus in on ensuring our customers are achieving their business goals using our software. Working closely with Account Management, Sales, and Customer Support you’ll use your product expertise and consultative skills to provide a superior customer experience and help maximize customer retention.

Workable isn’t like other HR software: it’s surprisingly easy to use and doesn’t require extensive configuration to get off the ground. Our guidance is aimed to help customers get started faster and feel confident that they’re getting full value. You’ll work with a wide variety of company types with different needs - from startups using recruiting software for the first time, to large companies with established processes migrating from another provider. You’ll thrive on delivering the great customer service we’re known for.

Responsibilities

Requirements

You must have:

You should be:

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we are offering:

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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